Delete your HomeWow account
You can delete your HomeWow account and its data from inside the app at any time. You do not need to email us and you do not need to ask permission. This page describes exactly what the app does.
Deletion is permanent. Your rooms, homes, designs, budgets and credits all go with the account, and none of it can be restored afterwards. If you only want to stop being charged, cancel the subscription instead — see Cancelling your subscription below.
Delete from inside the app
- Open HomeWow and tap the Profile tab, the right-most icon in the bottom tab bar.
- Tap the Settings gear icon.
- Scroll to the bottom and tap Delete account.
- Read the summary of what is deleted and what is kept, then type DELETE in the confirmation box. It has to be typed exactly, in capitals.
- Confirm it is you. If you signed in with Google or Apple, you re-authenticate with that provider. If you signed in with an email address, you re-enter your password. If you are using HomeWow as a guest, there is nothing to re-enter and this step is skipped.
- Tap Delete permanently.
- The app shows a confirmation screen once the account is gone.
What is deleted
Deletion runs on our servers, not just on your phone, so it reaches records that are stored outside your account tree as well:
- Your community posts, likes, follows and collections (boards)
- Every file you uploaded, including your room photos, removed from storage
- The links between your devices and your account
- Your entire user record and everything filed under it — your homes, rooms, designs, budgets, credits and notifications
- Your sign-in account itself
What is kept
- A minimal record that the free design has already been used. It exists so that deleting an account and creating a new one cannot reset the free design. It holds no photos and no designs.
- Purchase records. The App Store and Google Play keep their own record of a purchase, and we may keep the minimum billing and tax records the law requires. The deletion screen in the app says billing records are retained for legal and tax compliance only, for seven years. None of them contains your photos or designs.
Cancelling your subscription
Deleting your account does not cancel your subscription. Subscriptions are billed by Apple or Google, not by us, so they have to be cancelled where they were bought — and they keep renewing until you do. Cancel first, then delete.
- iPhone or iPad: Settings → tap your name → Subscriptions → HomeWow → Cancel Subscription.
- Android: Play Store → your profile icon → Payments & subscriptions → Subscriptions → HomeWow → Cancel subscription.
Cancelling stops the next renewal. You keep access until the end of the period you have already paid for. As set out in our Terms of Service, cancellations and refunds are handled by your store account, under Apple’s or Google’s own policies.
If you cannot get into the app
If you have lost access to your account and cannot complete the steps above, email hello@apparentgroup.co from the email address on the account and ask us to delete it. We may ask you a question only you could answer before we act, so that nobody else can delete your account.
Questions
Anything unclear, write to hello@apparentgroup.co or use the contact form. Our full Privacy Policy explains what we collect and why.